Terms of Service

Last updated: 6 July 2026 · Version: 1.0

1. Who you're contracting with

Tempo is operated by Dylan Janssens, h.o.d.n. Tempo / Swipe Your Bite, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KvK 81923201), VAT identification BTW NL003619262B91. When these terms refer to "we", "us", or "Tempo", we mean that legal entity (the "Provider"). When we refer to "you" or "User", we mean the natural person who has created an account. Contact: hello@withtempo.run.

These terms form the agreement between you and the Provider for your use of the Tempo application available at www.withtempo.run and the related mobile and web clients (together, the "Service").

2. What Tempo is — and isn't

Tempo is an AI-assisted thinking-partner tool for self-coached endurance runners. We provide perspective, data analysis, and conversation. You make every training and health decision yourself.

Tempo is not a medical service, not a medical device, not a substitute for a qualified human coach, doctor, physiotherapist, or other healthcare professional, and does not diagnose, treat, prevent, or prescribe. See our Medical Disclaimer for the full version of this point — it matters and it forms part of these terms.

3. Eligibility

• You must be at least 18 years old.
• You must be physically able to safely undertake endurance training, in your own judgment and where applicable that of a qualified medical professional.
• You must be using Tempo for your own personal, non-commercial training (B2C). The Service is not designed, sold, or supported for use by professional coaches running a coaching business.
• By creating an account you confirm all of the above.

4. Your account

You're responsible for keeping your login credentials confidential and for any activity under your account. Notify us immediately at hello@withtempo.run if you suspect unauthorized access.

One person, one account. You may not share your login or resell access.

5. Subscriptions, billing, trials, and withdrawal

5.1 Plans

Tempo offers a 14-day free trial (no credit card required) followed by a paid subscription on one of these plans:

• Monthly — €19 per month, billed monthly
• Annual — €190 per year, billed annually (equivalent to ~€15.83/month)
• Founder — €9 per month for the first 1,000 runners, locked for the lifetime of your active, uninterrupted subscription

All prices are inclusive of applicable VAT for EU consumers (handled via Stripe Tax under the Dutch One-Stop-Shop / OSS scheme). Prices for renewals will be the prices in effect on your then-current plan; we will give you at least 30 days' prior notice (by email and/or in-app) of any price increase, and you may cancel before the new price takes effect.

5.2 Auto-renewal

Paid subscriptions auto-renew at the end of each billing period using the payment method you provided to Stripe. You can cancel any time from Profile → Subscription → Manage in the app, or by emailing hello@withtempo.run. Cancellation takes effect at the end of the current billing period; you keep access until then.

5.3 Failed payments

If a renewal payment fails, Stripe will retry per its standard schedule. After repeated failures your subscription will lapse and your access will end at the close of the prior paid billing period.

5.4 EU right of withdrawal (14 days)

Under Article 6:230o of the Dutch Civil Code (BW), implementing Directive 2011/83/EU on consumer rights, you have the right to withdraw from a paid subscription within 14 days of the start of the paid contract, without giving any reason.

• The 14-day free trial is offered before any payment is taken — you can simply not subscribe at the end of the trial and you owe us nothing.
• Once you start a paid subscription, you may withdraw within 14 days by emailing hello@withtempo.run or by using the model withdrawal form (available on request).
• By starting to use paid features during that 14-day window, you expressly request that we begin providing the digital service immediately and you acknowledge that you lose the right of withdrawal once the service has been fully performed (Art. 6:230p(d)(1) BW). For an ongoing monthly/annual subscription this means: if you withdraw within 14 days, we will refund you a pro-rata amount for the portion of the service not yet consumed; if you have used the service for the full 14-day window we may retain a proportional fee.
• This right of withdrawal applies only to consumers; it does not apply to business users.

5.5 Refunds outside the withdrawal period

Outside the 14-day withdrawal window, we generally don't offer refunds for partial billing periods (you keep access until the end of the period you've already paid for). Nothing in this section limits any non-waivable refund right you may have under mandatory consumer-protection law. If you believe you were charged in error, or if the Service has a material defect that prevents normal use, contact hello@withtempo.run.

6. Acceptable use

You agree not to:

• Use Tempo to coach others or to provide commercial coaching services to third parties.
• Attempt to extract, reverse-engineer, or replicate Tempo's prompts, models, or business logic, except to the extent that such restriction is prohibited under mandatory law (e.g. Art. 6 of Directive 2009/24/EC on the legal protection of computer programs, where applicable).
• Submit content that's unlawful, defamatory, infringing, or that you don't have the right to share (e.g. another person's health data).
• Probe, scan, or test the vulnerability of our systems without prior written permission.
• Use Tempo in a way that creates unreasonable load on our systems (e.g. automated scripting against the chat, scraping, or denial-of-service patterns).
• Use Tempo to develop or train a competing AI model or coaching product.

7. Your content and our use of it

You own everything you write in Tempo ("User Content"). By using the Service you grant us a worldwide, royalty-free, non-exclusive, non-transferable license to host, store, reproduce, transmit, and process your User Content solely in order to: (i) provide you with chat responses, (ii) maintain your training history and conversation context, and (iii) operate, secure, and debug the Service. We may use aggregated, de-identified, non-reversible data derived from User Content to improve our prompts, evaluations, and product. We do not sell your data. We do not use your User Content to train third-party foundation models. Detailed processing flows, sub-processors, and retention periods are in our Privacy Policy.

You can export your content at any time via Profile → Privacy → Export my data, and delete your account (which permanently erases your content, subject to the limited backup-retention window described in the Privacy Policy) via Profile → Privacy → Delete account.

8. AI-generated content

Tempo's responses are generated by an AI system in real time. We work hard to make them accurate, useful, and aligned with current sports-science evidence — but the AI can be wrong, incomplete, or contextually inappropriate. Treat its output as one perspective among the many you weigh as a self-coached athlete. Don't act on a Tempo response that contradicts your body, your medical advice, or your own informed judgment. The Medical Disclaimer expands on this and forms part of these terms.

9. Service availability

We aim for high availability but offer no specific uptime guarantee or service-level agreement. We may suspend or interrupt the Service for maintenance, updates, security, or to address urgent issues. We'll do our best to notify you of planned interruptions. Nothing in this section affects your statutory rights as a consumer, including the conformity rights under Art. 7:50aa et seq. BW (implementing Directive (EU) 2019/770 on digital content and digital services).

10. Termination

You can terminate your account at any time by deleting it in-app or by emailing hello@withtempo.run. We can terminate or suspend your access if you materially breach these terms (notably § 6 acceptable use), with prior notice where reasonably possible and immediately where the breach is serious or where required to protect the Service or other users. On termination we will process your data in line with our Privacy Policy retention rules. If we terminate your paid subscription without cause, we will refund any prepaid amounts covering the period after termination on a pro-rata basis.

11. Liability

This section sets out the limits of our liability. Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including in particular:

• liability for death or personal injury caused by our negligence;
• liability for intent (opzet) or gross negligence (bewuste roekeloosheid) on the part of the Provider or persons for whom the Provider is responsible;
• liability for fraud or fraudulent misrepresentation;
• liability under the Dutch Product Liability Act (Boek 6, Titel 3, Afdeling 3 BW) or the EU Product Liability Directive;
• any other liability that, under mandatory Dutch consumer law (including Boek 7, Titel 1, Afdeling 2B BW on conformity of digital content) or applicable mandatory consumer-protection law in your country of habitual residence, cannot be excluded or limited.

Subject to the carve-outs above, and to the maximum extent permitted by applicable mandatory law:

• The Service is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose, except for the conformity warranties that apply by operation of law (Art. 7:50ab BW).
• We are not liable for any decision you make based on Tempo's output, including any training-related injury, performance outcome, or financial loss, except to the extent such loss results from a cause for which liability cannot be excluded under the carve-outs above.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, loss of goodwill, or loss of data.
• For all other damages, our aggregate liability for any and all claims arising out of or relating to these terms in any 12-month period is limited to the greater of (a) the total amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) €100.

12. Data protection and breach notification

Our processing of your personal data is governed by our Privacy Policy, which forms part of these terms. In the event of a personal-data breach that is likely to result in a risk to your rights and freedoms, we will notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours of becoming aware of it, in accordance with Article 33 GDPR, and we will notify you without undue delay where the breach is likely to result in a high risk to your rights and freedoms (Article 34 GDPR).

13. Changes to these terms

We may update these terms from time to time. Material changes (changes that affect your rights or obligations, the price, or the nature of the Service) will be communicated by email and/or in-app notice at least 30 days before they take effect, and you will have the right to terminate your subscription before the effective date and receive a pro-rata refund of any prepaid amounts. Non-material changes (typo fixes, clarifications, updated sub-processor links) take effect on posting. The "Last updated" date at the top reflects the most recent revision.

14. Governing law and jurisdiction

These terms are governed by the laws of the Netherlands, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

Disputes arising out of or in connection with these terms will be submitted to the competent courts of the district of Amsterdam, the Netherlands. If you are a consumer resident in another EU member state, this choice of court does not deprive you of the protection of mandatory rules of the law of your country of habitual residence (Art. 6 Rome I Regulation 593/2008), and you may bring proceedings in, and be sued in, the courts of that country in accordance with Articles 17–19 of Regulation (EU) 1215/2012 (Brussels I-bis).

EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are not currently bound to use any specific alternative dispute resolution body, but we will engage with reasonable consumer complaints in good faith via hello@withtempo.run.